{"id":10556,"date":"2022-04-21T14:22:48","date_gmt":"2022-04-21T14:22:48","guid":{"rendered":"https:\/\/polijardim.com\/resolucao-de-litigios-de-consumo\/"},"modified":"2022-04-21T14:25:27","modified_gmt":"2022-04-21T14:25:27","slug":"consumer-dispute-resolution","status":"publish","type":"page","link":"https:\/\/polijardim.com\/en\/consumer-dispute-resolution\/","title":{"rendered":"Consumer Dispute Resolution"},"content":{"rendered":"

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The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (\u201cdispute resolution entity\u201d) that will help you to resolve the dispute in question.<\/p>\n

So, if you were dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website https:\/\/webgate.ec.europa.eu\/odr\/main\/?event = main.home.show and expose your dispute.<\/p>\n

What is alternative dispute resolution?<\/p>\n

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.<\/p>\n

As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.<\/p>\n

You may know the concept of alternative dispute resolution by another name: \u2018mediation\u2019, \u2018conciliation\u2019, \u2018arbitration\u2019 or \u2018competent committee in the context of consumer disputes\u2019.<\/p>\n

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.<\/p>\n

In the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entities:<\/p>\n

 <\/p>\n

CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/p>\n

https:\/\/www.cniacc.pt\/pt\/<\/a><\/p>\n

CACCL \u2013 Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/p>\n

http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p>\n

CACCVA \u2013 Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/p>\n

http:\/\/www.triave.pt\/<\/a><\/p>\n

CICAP \u2013 Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)<\/p>\n

http:\/\/www.cicap.pt\/<\/a><\/p>\n

CIMAAL \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo de Algarve<\/p>\n

http:\/\/www.ciab.pt\/pt\/<\/a><\/p>\n

CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/p>\n

http:\/\/www.ciab.pt\/pt\/<\/a><\/p>\n

CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/p>\n

https:\/\/www.cimpas.pt\/<\/a><\/p>\n

Conforme Lei n.o 144\/2015 para resolu\u00e7\u00e3o de lit\u00edgios consulte:<\/p>\n

CNIACC \u2013 Telefone: 21 384 7484<\/p>\n

E-mail:\u00a0cniacc@fd.unl.pt<\/a><\/span>\u00a0Site:\u00a0https:\/\/www.cniacc.pt\/pt\/<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=”background” background_color=”gray”][vc_column][vc_empty_space height=”100″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row row_type=”background” background_color=”gray”][vc_column][vc_empty_space height=”100″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (\u201cdispute resolution […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-10556","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/pages\/10556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/comments?post=10556"}],"version-history":[{"count":1,"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/pages\/10556\/revisions"}],"predecessor-version":[{"id":10557,"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/pages\/10556\/revisions\/10557"}],"wp:attachment":[{"href":"https:\/\/polijardim.com\/en\/wp-json\/wp\/v2\/media?parent=10556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}